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Grundfos proactively detects and mitigates IT issues with twoday CTGlobal Insight Analytics

Grundfos

Grundfos, the world’s largest producer of water pumps, uses twoday CTGlobal Insight Analytics to optimize user experience, increase employee satisfaction and reduce the need for expensive investigations into infrastructure disruptions.
twoday ctglobal employees working with grundfos

Data to a high-value IT-overview

Big data can help enterprises understand their own business better. But simply storing huge amounts of data is no guarantee that the organization is able to convert the data into actual value for the business and for the employees.

Microsoft Gold Partner twoday CTGlobal has specialized in translating and visualizing vast quantities of data to a high-value IT-overview. Having an overview makes it possible for IT teams to ensure the business runs on healthy, fast and fully updated computers, and facilitates better IT security, efficiency and employee satisfaction, especially in larger enterprises.

twoday CTGlobal’s customer portfolio includes large, international corporations, including Danish Grundfos who, with a 50% share of the global production of circulation pumps is the world’s largest producer of water pumps. Counting 19,000 employees worldwide, Grundfos has an extensive number of devices to manage.

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Better performance and stability

To facilitate continuous optimization and improve user experience, Grundfos has implemented twoday CTGlobal Insight Analytics to excerpt data from the company infrastructure, enabling the company to identify PCs that have crashed because of for example Blue Screen of Death (BSOD), and to contact the users of those PCs and solve the issue before it becomes critical, resulting in significant employee satisfaction.

Based on twoday CTGlobal Insight Analytics and a number of reports, Grundfos has been able to track and mitigate infrastructure issues, and today has a more stable and better performing IT platform:

“With the monitoring system we have succeeded in increasing user satisfaction and in lowering the need for expensive investigations into infrastructure disruptions. I have great expectations for the system, and thanks to the excellent collaboration we have with the vendor, I am sure we will make great progress,” says User Experience Center Manager at Grundfos, Henrik René Jensen, who runs Insight Analytics.

When the system was installed at Grundfos in 2018, consultant Michael Hejlskov Jacobsen was in charge of the installation process, and of organizing and lining up action processes:

"Working with twoday CTGlobal to get the system up and running, and subsequently create value, has been a practicable process. twoday CTGlobal have been a flexible and conscientious partner, and easy to work with. The system is now in use in a number of departments across the organization, who see that their requirements for monitoring and visualization are met."

Michael Hejlskov Jacobsen, Consultant, Grundfos

About Grundfos

Grundfos is a global leader in advanced pump solutions and a trendsetter in water technology. The company contributes to global sustainability by pioneering technologies that improve quality of life for people and care for the planet. As such its core activity aligns closely with the sustainability aspects of how we use water and manage water quality. Grundfos has over 19,000 employees working out of 80 companies in 56 different countries around the world. The corporate HQ is in Denmark.